In its core organizations are in the business of solving problems:
- Solving problems for customers: this is the “raison d’être” and where revenue comes from.
- Solving problems internally: to make everything work smoothly.
The better this is done for customers, the more added value is delivered. The better this is done internally, the more efficient, effective and pleasant it is to cooperate.
The most important level to do this is the one of teams.
To raise their efficiency and effectiveness (in other words, to increase their problem solving abilities), small and large changes are implemented and change projects are set up. However, according to management consulting firm McKinsey 70% of those projects doesn’t reach their goals.
So, we are missing something.